We would love to see you satisfied with Wildlunas!
We accept returns within 14 days of receiving your item:
If you would like to request a return please send an email to hello@wildlunas.eu Note: If the item does not meet the condition mentioned above we will not be able to offer a full refund.
Faulty Items?
If you received a faulty item, we apologize for the inconvenience and you can send an email to hello@wildlunas.eu with your order number and name.
Currently, we do not offer free returns.
Note – until the items reach us we are not accountable for them. We cannot refund items that have been lost or arrived damaged. For this reason, the item you want to return should be sent back to us carefully packaged. Please make sure to put the correct return address including the phone number on the package.
Delivery costs for returns and exchanges are the responsibility of the customer and clients can arrange their own way of international shipping that supports a tracking method. The client is responsible for the returned package until it reaches our office safely.
If you have provided a wrong/incomplete address and the package is returned to us, we will notify you and will be happy to resend it. Keep in mind additional shipping charges will be added.
We will always return the original amount of money.
